Create a great first impression
Patient, Caring, Relaxed and Methodical first and second line support.
Easy to scale upon demand
The process we use is so effective it can easily be scaled up upon demand.
This workflow is set up to reduce project duration and increase responsiveness. Thus, the work is “following the sun” and never stops.
Easy to train to fit your business workflows.
Reactive Inbound support
Fully functional Phone, Email, and Live Chat Support.
Live Chat Support
- Turning Web visitors into prospects
- Helping with customer questions, giving people the forum to get instant support
- Technology agnostic, 24/7 support.
fostering loyalty and making happy customers.
Customer Success is very similar to traditional account management but with a handful of critical differences. For starters, the foundation of Customer Success is a SaaS industry practice based on driving product adoption, increasing retention, and mitigating customer churn. Put differently.
- Integrate account manager as a product expert.
- Phone, Email, Live Chat.
- Individual contributors, with targets and commissions.
- Proactive account support.
- Project managed through the Orbital senior management.
- All-rounder, covering a range of ad-hoc projects.
- Build rapport, with your on-demand support.
- Perfect for entrepreneurs who need the reassurance that help is on hand.